What happens if the departure of my flight was delayed?

If the departure of your flight was delayed for more than 30 minutes, you have the right to:

  • Request a refund of the fare value.
  • Change the date without any penalty fee within 15 days after the flight.
  • Make a route change without any penalty fee as long as your fare is valid and you pay any applicable fare differentials.

To access these options, review My Trips, call our Contact Center or visit one of our counters at the airport.

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Send link with the question:

What happens if the departure of my flight was delayed?

Separate the mails with commas.