I forgot my user ID or password. What can I do?

Do not worry, you can recover them on our website. In the upper right area of the home page, you will find two links: one for recovering your user ID and another for recovering the password.

In order to recover the user ID, you will need to enter your first name, last name and document number. For passwords, you only have to enter the user ID and we will send the password to the e-mail address that you entered during your registration.

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    I forgot my user ID or password. What can I do?

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Send link with the question:

I forgot my user ID or password. What can I do?

Separate the mails with commas.