What happens if my flight was canceled?

If the departure of your flight was delayed for more than 30 minutes, you have the right to:

  • Request a refund of the fare value.
  • Change the date at no extra cost: you can bring the flight forward by up to 7 days or postpone it by 15 days from the original date.
  • You can change the route, with the same validity of the fare, but you must pay for any difference in fares.

To access these options, review My Trips, call our Contact Center or visit one of our counters at the airport.

You can choose any of these options only once for each trip affected. Later changes can by made through My Trips, paying any difference in fare.

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What happens if my flight was canceled?

Separate the mails with commas.