Welcome to the LATAM.COM help pageHow can we help you today?
Below you’ll find ten categories that contain answers to your questions:
Choose the category related to your question
CategoryPurchases on LATAM.com Go to information aboutTickets, hotels, cars, packages or problems with a payment.
CategoryCheck-in and boarding Go to information aboutTrip confirmation, getting to the airport ahead of time and group boarding.
CategoryChanges and refunds Go to information aboutConditions for ticket refunds and changing flight information, times and dates.
CategoryBaggage Go to information aboutCarry-on bags, checked baggage, sports equipment, excess baggage and problems with your bags at the destination.
CategoryTravel documents Go to information aboutVisas and passports for international destinations and required documentation for trips with minors.
CategoryTraveling with pets Go to information aboutRequirements for traveling with pets in the cabin or in the hold. Steps to follow when traveling with a seeing eye dog or emotional support animal.
CategorySpecial assistance Go to information aboutDisabled, elderly and pregnant passengers, babies, passengers on a special diet and passengers with medical needs.
CategoryExceptional circumstances Go to information aboutRequest a change to your trip due to personal emergencies or unexpected events.
CategoryReceipts and certificates Go to information aboutDownload purchase receipt and flight certificate.
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If your specific case has not been resolved yet, send us a message or follow up if you already sent a request.
You can also contact us using the following 4 options: