Welcome to the LATAM.COM help pageHow can we help you today?

CategoryCoronavirus (COVID-19) Go to information aboutWe want you to have peace of mind during your trip. Read the frequently asked questions about change flexibility and preventive protection measures.
CategoryLATAM Pass Go to information about our frequent flyer program, account and password, benefits by category, Miles and Points, and LATAM Pass Club.Learn more about our frequent flyer program.
CategoryPurchases on LATAM.com Go to information aboutTickets, hotels, cars, packages or problems with a payment.
CategoryCheck-in and boarding Go to information aboutTrip confirmation, getting to the airport ahead of time and group boarding.
CategoryBaggage Go to information aboutCarry-on bags, checked baggage, sports equipment, excess baggage and problems with your bags at the destination.
CategoryTravel documents Go to information aboutVisas and passports for international destinations and required documentation for trips with minors.
CategoryTraveling with pets Go to information aboutRequirements for traveling with pets in the cabin or in the hold. Steps to follow when traveling with a seeing eye dog or emotional support animal.
CategorySpecial assistance Go to information aboutDisabled, elderly and pregnant passengers, babies, passengers on a special diet and passengers with medical needs.
CategoryExceptional circumstances Go to information aboutRequest a change to your trip due to personal emergencies or unexpected events.
CategoryReceipts and certificates Go to information aboutDownload purchase receipt and flight certificate.

If your specific case has not been resolved yet, send us a message or follow up if you already sent a request.