How do I know if the email I received is fraudulent?
We are concerned about your security and the security of all passengers and we’ll never ask for your LATAM Pass code or your credit card information via email.
We don’t download promotional programs either. If you suspect that you’ve received a fraudulent email, we recommend verifying the website that the links direct you to, placing the mouse over them (without clicking). The browser will show you the real web address in the status bar or as a pop up. If the link’s URL is written in the body of the email, we suggest that you copy and paste the link’s text instead of clicking directly.
Also, check the extension of the attached files, we’ll never send files with an “.exe” extension.
Remember not to share your email or personal data on websites or with persons who could irresponsibly use this information.
You can review all of the details on fraudulent emails in our section Phishing.