I forgot my user ID or password. What can I do?

In order to recover your user ID, you will need to enter your identity document number. If you get no results, you can click on More Search Options, where you will be able to enter your name, last name or date of birth as well as other details.

In order to recover your password, all you need to do is enter your user ID or membership number, and you will automatically receive an email with instructions on how to change it.

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