Yes. Tickets redeemed with miles or points can be changed, depending on the conditions of what you redeem. There may also be an associated fee, which varies depending on what you redeem.
To process the refund or change, send us a request through our Contact Center.
For Peru, endorsements can only be obtained via the Contact Center.
If your redeemed ticket can be refunded or changed, the miles or points will be added to your account balance according to the following rules: - That the ticket has not been used and is valid. - That the request is made up to the same date as the trip. - That the miles redeemed have not expired.