The instructions on how to recover your password are sent to the e-mail address you registered when signing up for LATAM Pass. If you no longer have access to this e-mail account, you should update it in My account. Wait for your information to be validated and then request the recovery of your LATAM password again.
Your recovery e-mail could have been sent to your spam folder. Thus, we recommend that you update your e-mail settings in order to accept e-mails sent by latam.com.