What do I do if I have not received an email with the instructions on how to recover my password?

If after 15 minutes of having requested the recovery of your password you have not received instructions, check your spam or unwanted e-mail folder before trying again.

You can configure your spam filter to authorize the receipt of e-mails from the @latam.com domain.

Remember that instructions will be sent to the e-mail address you used when registering for LATAM Pass or LATAM Fidelidade. If you changed your e-mail address or cannot access the account used for registration, you can update it with this form, then wait for the validation of your information and request a password recovery.

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    What do I do if I have not received an email with the instructions on how to recover my password?

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Send link with the question:

What do I do if I have not received an email with the instructions on how to recover my password?

Separate the mails with commas.