What happens if my flight was ahead of time?
If your flight is 16 minutes or more ahead of time, you can chose any of the following alternatives:
- Request the return of the ticket amount through our website.
- Postpone your flight for up to 15 days from the original date, at no charge.
- Change the route, respecting the terms of the ticket but paying the possible fare differences.
To access any of these alternatives, you can visit the section My Trips on our website.
Remember that you can choose one of these options once per each trip in question. If you’d like to make another change, you must respect the regulations of your fare