What happens if my flight was cancelled?
If your flight was cancelled or if there has been an itinerary change that is our fault, you have the following options:
– Relinquish the trip and request a refund for the value of your fare. Request it here.
– You can bring the flight forward by up to 7 days or postpone it by 15 days from the original date, without any penalties.
– Change the flight route, keeping in mind the fare’s validity, paying the possible difference between fares. Log in here to search for the option that best suits you.
*Remember that you can only choose one of these options for every affected trip.