My baggage didn’t arrive. What should I do?
We apologize for not being able to deliver your baggage to your destination airport on time. We want to solve this problem as quickly as possible. Please follow these steps:
- Contact LATAM personnel at the baggage pickup area. They’ll give you the “Property Irregularity Report (P.I.R.)" so you can file your claim.
- Fill out the form with your passport or ID document, boarding pass and baggage tag. You should also give a very detailed description of your baggage to make it easier to find.
- If you’re no longer at the airport, send the “Contact Form” to our Help Center within 5 days after your trip.
After you make a claim for not having received your baggage, we will start to search for it at the airports. If we do not find it within 14 days, we will initiate the compensation process.
You can check your baggage status at any time by going to the "Information About Your Trip" section on our website. Select the "Problems with Your Baggage" option and enter your name and Property Irregularity Report (P.I.R.) code.