Can I withdraw a purchase?

You can only withdraw your purchase if you purchased your ticket in Colombia or Brazil.

In the rest of the countries, you can only request your ticket be returned if allowed under your fare. You can review the conditions of your ticket in the purchase receipt that we send you at the time of purchase or in the section Obtain you purchase receipt.

Remember that in some cases, withdrawing your purchase could have additional costs.

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Can I withdraw a purchase?

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