What happens if my flight was delayed?
If your flight is delayed 31 minutes or longer, you can choose any of the following alternatives:
- Request the refund of the ticket amount.
- Move your flightup to 7 days early or postpone it 15 days from the original date.
- Change the route, respecting the terms of the ticket but paying the possible fare differences.
To access any of these alternatives, you can visit the section My Trips through our website.
Remember that you can choose one of these options once per each trip in question. If you’d like to make another change, you must respect the regulations of your fare.