I have a family emergency, what can I do to be able to make a last minute trip?
We are sorry this has happened. If you need to make an unplanned trip, due to a family emergency, you can call our Contact Center, where we will assist you in finding an option.
We consider the following cases to be family emergencies:
- Death of an immediate family member.
- Hospitalization of an immediate family member in a life threatening situation.
- Disappearance of an immediate family member.
It is required that you submit certification of the death, disappearance or suspected accident, and legal documents accrediting your relationship to them.