I have a family emergency, what can I do to be able to make a last minute trip?

We are sorry this has happened. If you need to make an unplanned trip, due to a family emergency, you can call our Contact Center, where we will assist you in finding an option.

We consider the following cases to be family emergencies:

  • Death of an immediate family member.
  • Hospitalization of an immediate family member in a life threatening situation.
  • Disappearance of an immediate family member.  

It is required that you submit certification of the death, disappearance or suspected accident, and legal documents accrediting your relationship to them.

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