What is a Travel Voucher payment via bank transfer?

You can request to redeem the cash amount of your Travel Voucher online by entering the information exactly as it appears on your digital or print compensation document. The amount will be deposited directly into your bank account.

You must keep in mind that:

  • Only the Travel Voucher’s holder can make the transfer request. Therefore, the bank account holder’s name you enter for payment must match the person who received compensation.
  • You can only request a transfer for the full amount.
  • Payment is made in your local currency and is based on the exchange rate on the day the request is made. If you’re in Brazil, the exchange rate the day the Travel Voucher was issued applies.
  • Payment will take between 7 to 30 days depending on the country and/or bank.

Please remember that you can check the status of your Travel Voucher and find more information on our information page.

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