Article nameThe Contact Center doesn’t answer my call, what do I do?

Due to the complex situation that we are going through on a global scale, our Contact Center is receiving a high volume of calls. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours.

The following information can also help you solve what you need online, without having to call us:

  • If your flight was canceled, you can go to Reprogram your flight, to change the date of your trip without cost, to the same destination.
  • If your flight was not affected, but you still want to reschedule it, you can review your alternatives in "Change Policy for COVID-19" and go to Ticket change.
  • If you definitely won't be able to fly this year, you can cancel your trip and leave your ticket open subject to the conditions indicated in “Changes Policy for COVID-19".