Article nameCan I request a ticket refund?

All passengers affected by the contingency of the coronavirus (COVID-19) can request a refund of their ticket, boarding fees and any additional service charges purchased with money, Miles or LATAM Pass Points.

To request this, you will have to fill out a refund request form, where you will need to enter your reservation code and ticket number. 

Keep in mind:

  • The request is made on an individual basis. Therefore, if you were flying with other people, each one of the passengers will have to fill out their own form.
  • If you purchased your ticket through a travel agency or travel website (for example, Expedia or Kayak), you must contact them directly to request any refunds.


E-mail solutions

Once we receive your request for a refund, we will contact you by e-mail to provide you with a solution.


Call us only if you will be flying within the next 48 hours

Due to the complex situation that we are all going through on a global scale, we remind you that we are receiving a high volume of calls to our Contact Center. In order to help our passengers, if you want to contact us to get assistance, please only do so if you are flying within the next 48 hours.


To find out more about the policies on flexibility and precautions that we have taken in response to the coronavirus outbreak, please go to our section with important information about COVID-19.