Request: international return trip
Agency Refund Request
Passenger email
(*) Only for LATAM passengers.
Reservation code: cannot be blank
Ticket Number: cannot be blank
Campo Obrigatório
Please upload the following documents in PDF or image format:
- Covid Test or Vaccination Certificate (if applicable to the destination)
- Mandatory health form
- Passport or identity document to travel In-advance documentation check
Please upload the following documents in PDF or image format:
- Covid Test or Vaccination Certificate (if applicable to the destination)
- Mandatory health form
- Passport or identity document to travel In-advance documentation check
Conditions of service:
You acknowledge and accept the terms and conditions when submitting the service request, authorizing for the purposes described in these Terms and Conditions the processing of your personal data.
The service will be available up to 6 hours before the departure of the flight by regular itinerary.
We reserve the right to re-request the documents uploaded through this system at the origin, connection or destination airport if necessary.
The advance review does not guarantee a boarding authorization, since there are other face-to-face processes at the airport on the part of the authorities and / or connecting airlines.
It is the responsibility of each passenger to review the entry requirements to their destination because the restrictions and requirements imposed by the health authorities of the different countries in which we operate are constantly changing.
Use of personal data and privacy:
For your safety and that of others, and to comply with the restrictions of the health authorities we require that you provide proof of your travel requirements.
Your data will be used exclusively to verify compliance with the requirements and restrictions imposed by the authorities of the different countries in which we operate.
We will keep this information secure and confidential, but we may be required to share it with government agencies or law enforcement contractors.
The data controllers are LATAM Airlines Peru and LATAM Airlines Brasil.
The images and files that you will share will be deleted from our systems 30 days after your trip.
You can exercise your rights of access, rectification, deletion, limitation and opposition by sending an email to the email address indicated in the Privacy Policy.
The processing of your data is based on the public interest of preserving the health of citizens, in accordance with the criteria established by the competent authorities.