Coronavirus (COVID-19)
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What options do I have for changing my flight?
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Can I request a ticket refund?
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What routes is LATAM currently flying?
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When can I find out if my flight is being canceled?
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What flexibility will LATAM Pass members (Gold, Gold+, Platinum, Black and Black Signature) have to access Elite categories for trips made during 2020?
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Is wearing a mask mandatory?
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Can the passenger board the plane without a mask?
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Will LATAM distribute masks to passengers?
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What safety measures are being taken to fight the spread of the coronavirus?
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Are the airplanes undergoing any treatment such as fumigation or sterilization?
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What do I do if I have any symptoms of the coronavirus while at the airport or on the flight?
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It is possible to detect a suspected case of coronavirus on board a flight?
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Are there any protocols that can ensure I get medical treatment if I have symptoms of the coronavirus during a flight?
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Can I fly if I have coronavirus, if I have any undiagnosed symptoms or if I have been with an infected person?
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The Contact Center doesn’t answer my call, what do I do?
If your flight was cancelled due to COVID-19, you can reschedule it at:
Affected flights
If your flight wasn’t affected, but you’d like to change your ticket date, you can do so at:
Unaffected flights